Account Deletion

How to request deletion

PivotalFSM is a business tool where user accounts are created by your organization's administrator, not by you directly. To request deletion of your account and associated personal information, send an email to [email protected] from the email address associated with your account, with the subject line "Account deletion request".

We will respond within 30 days (or sooner if required by applicable law) and may require verification of your identity before processing the request.

What is deleted

When you request deletion of your account, we delete your personal data within 30 days of the request, except where we are required to retain it for legal, regulatory, tax, or legitimate business purposes. Backup copies may be retained for an additional period as required for disaster recovery purposes.

What is retained, and why

A note about business data

Deleting your user account removes your personal login and personal information. It does not delete business records — such as work orders, invoices, or customer information — created in the course of your work. Those records belong to the organization that employs or contracts you and are managed through that organization's administrator, not through an individual account request.