Privacy Policy
PivotalFSM
Version 1.0 | Last Updated: January 31, 2026
Effective Date: January 31, 2026
Table of Contents
Welcome to PivotalFSM ("PivotalFSM," "Software," "Application," or "Service"), a field service management software product owned and operated by Fieldora LLC ("Fieldora," "Company," "we," "our," or "us"). Fieldora LLC is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use PivotalFSM and related services.
This Privacy Policy applies to all PivotalFSM products and services, including:
- PivotalFSM Web Application - The cloud-based field service management platform
- PivotalFSM Mobile Application - iOS and Android mobile applications
- Desktop Applications - Including connector applications for third-party integrations
- Any other related services, APIs, integrations, or tools provided by Fieldora LLC
This Privacy Policy applies to all users of the Service, including individual users, employees of business customers, and administrators. For business customers, this policy also serves as part of our Data Processing Agreement (DPA) as described in Section 7.
IMPORTANT: By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, you must not access or use our Service. Your continued use of the Service following any changes to this policy constitutes your acceptance of those changes.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account (name, email address, phone number)
- Create or update your profile (job title, company information)
- Use our Service (work orders, customer data, equipment information)
- Contact our support team (correspondence and support tickets)
- Subscribe to our newsletter or marketing communications
- Participate in surveys, promotions, or other features
2.2 Device and Usage Information
We automatically collect certain information about your device and how you interact with our Service:
- Device information (device type, operating system, unique device identifiers)
- Log data (IP address, browser type, access times, pages viewed)
- Usage data (features used, time spent in the app, user interactions)
- Performance data (app crashes, errors, loading times)
- Network information (connection type, service provider)
2.3 Location Information
With your explicit permission, we collect precise location data from your device to enable features such as GPS tracking for field technicians, route optimization, and equipment location tracking. You can disable location services at any time through your device settings.
2.4 Camera and Photo Access
With your permission, we access your device camera and photo library to allow you to capture and attach photos to work orders, equipment records, and other service documentation.
2.5 Business Data
As a business application, we process data you enter into the Service, including customer information, work orders, equipment records, inventory data, financial information, and other data related to your business operations. You are solely responsible for the accuracy and legality of the business data you input into the Service.
2.6 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze trends, administer the Service, track user movements, and gather demographic information. You can control cookies through your browser settings.
2.7 Do Not Track Signals
Some browsers have a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating that you do not want to be tracked. Our Service does not currently respond to DNT signals. However, you can configure your browser settings to refuse cookies or alert you when cookies are being sent.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, operate, and maintain our field service management platform
- Account Management: To manage your account, authentication, and user preferences
- Features and Functionality: To enable core features such as work order management, scheduling, inventory tracking, and GPS navigation
- Customer Support: To respond to your inquiries, provide technical support, and troubleshoot issues
- Improvements: To analyze usage patterns and improve our Service, develop new features, and enhance user experience
- Communications: To send you administrative information, updates, security alerts, and support messages
- Security: To detect, prevent, and address technical issues, fraud, and unauthorized access
- Compliance: To comply with legal obligations and enforce our terms of service
- Analytics: To understand how users interact with our Service and measure the effectiveness of our features
- Marketing: With your consent, to send you promotional materials and information about new features (you can opt-out at any time)
- Legal Purposes: To establish, exercise, or defend legal claims and protect our rights and interests
4. Data Storage and Security
4.1 Data Security Measures
We implement industry-standard security measures to protect your information:
- Encryption: All sensitive data is encrypted using AES-256 encryption both in transit (SSL/TLS) and at rest
- Access Controls: Multi-tenant data isolation ensures your data is separated from other organizations
- Authentication: Secure authentication mechanisms including password hashing and session management
- Role-Based Access: Granular permission controls to limit data access based on user roles
- Monitoring: Continuous security monitoring, intrusion detection, and regular security audits
- Data Backups: Regular automated backups to prevent data loss
- Vulnerability Management: Regular security assessments and penetration testing
4.2 Data Storage Location
Your data is stored on secure cloud servers located in data centers that comply with industry security standards. We use reputable cloud infrastructure providers that maintain SOC 2, ISO 27001, and other relevant certifications.
4.3 Data Retention
We retain your information for as long as your account is active or as needed to provide you services. If you request deletion of your account, we will delete your data within 30 days, except where we are required to retain it for legal, regulatory, tax, or legitimate business purposes. Backup copies may be retained for an additional period as required for disaster recovery purposes.
Retention Schedule:
- Active Account Data: Retained while account is active
- Deleted Account Data: Deleted within 30 days of account deletion request
- Transaction/Financial Records: 7 years (tax and regulatory compliance)
- System Logs: 90 days
- Backup Data: Up to 90 days after deletion for disaster recovery
- Legal Hold Data: As required by law or legal proceedings
Security Disclaimer: While we implement commercially reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and shall not be liable for any unauthorized access, disclosure, or loss of data resulting from circumstances beyond our reasonable control. You acknowledge and accept the inherent risks of transmitting data over the internet.
5. Third-Party Services
We use trusted third-party services to help us operate our Service. We are not responsible for the privacy practices of these third parties:
5.1 Payment Processing
We use Stripefor secure payment processing. Stripe is PCI-DSS Level 1 certified, the highest level of security certification in the payments industry. We do not store your complete credit card information on our servers. Please review Stripe's Privacy Policy at https://stripe.com/privacy.
5.2 Cloud Infrastructure
Our Service is hosted on secure cloud infrastructure provided by reputable providers that maintain enterprise-grade security standards, compliance certifications, and uptime guarantees.
5.3 Analytics and Monitoring
We use analytics tools to understand how users interact with our Service and to identify performance issues. These tools may collect information about your device and usage patterns.
5.4 Email Services
We use email service providers to send transactional emails (such as password resets and notifications) and, with your consent, marketing communications.
5.5 Accounting and Business Software Integrations
PivotalFSM offers integrations with various third-party accounting software and business applications. Current and future integrations may include QuickBooks Online, QuickBooks Desktop, and other accounting or business management platforms. When you connect any integration:
- You authorize the sharing of relevant business data between PivotalFSM and the connected platform
- Data synchronization occurs via secure, encrypted connections
- You are responsible for maintaining valid licenses and credentials for any third-party software
- Your use of third-party software is subject to their respective terms, conditions, and privacy policies
- We are not responsible for any issues arising from third-party software, including configuration errors, data corruption, synchronization failures, or service outages
For integrations that require desktop software or local installation (such as connector applications), you acknowledge:
- Desktop applications run locally on your computer and may require administrative access
- You are solely responsible for securing your local computer, network, and maintaining backups of your data
- Temporary data may be stored locally for synchronization queue management and error recovery
- We are not responsible for any data loss, corruption, or issues with your local software installation
By connecting any integration, you represent and warrant that you have the authority to grant PivotalFSM access to the connected platform and the data contained therein.
Third-Party Disclaimer: We are not responsible for the privacy practices, security measures, or content of third-party services. Your use of third-party services is at your own risk and subject to the terms and privacy policies of those services.
6. Artificial Intelligence & Automation
Our Service may utilize artificial intelligence (AI), machine learning (ML), and automated decision-making technologies to enhance functionality and user experience:
6.1 Current and Planned AI Features
AI and automation technologies may be used for:
- Route optimization and scheduling recommendations
- Predictive maintenance suggestions for equipment
- Automated data entry and form completion assistance
- Smart search and data categorization
- Business analytics and reporting insights
- Customer communication assistance
- Fraud detection and security monitoring
6.2 Data Use for AI/ML
When AI features are enabled, your data may be processed to train and improve our AI models. This processing is conducted in accordance with this Privacy Policy and applicable laws. We implement appropriate safeguards including data anonymization and aggregation where feasible.
6.3 Automated Decision-Making
Some features may involve automated decision-making processes. These automated decisions do not have legal or similarly significant effects on you. You may request human review of automated decisions by contacting our support team.
6.4 Third-Party AI Services
We may use third-party AI service providers to power certain features. These providers are contractually bound to protect your data and use it only for the purposes of providing the requested services.
AI Disclaimer: AI-generated recommendations and predictions are provided for informational purposes only and should not be solely relied upon for business decisions. We do not guarantee the accuracy, completeness, or reliability of AI-generated outputs. Users are responsible for verifying and validating AI recommendations before taking action.
7. Business Data Processing (B2B)
For business customers, this section constitutes our Data Processing Agreement (DPA) and describes how we process data on your behalf:
7.1 Roles and Responsibilities
In the context of business data:
- You (the Business Customer)are the "Data Controller" responsible for determining the purposes and means of processing personal data
- We (Fieldora LLC)act as a "Data Processor" processing personal data on your behalf and according to your instructions
- You are responsible for ensuring you have lawful bases to collect and process the personal data you input into our Service
- You are responsible for providing appropriate privacy notices to your customers, employees, and other data subjects
7.2 Processing Instructions
We will process personal data only on your documented instructions, except where processing is required by applicable law. The subject matter, duration, nature, and purpose of processing are defined by your use of the Service and this Privacy Policy.
7.3 Sub-processors
We may engage sub-processors to assist in providing the Service. A list of current sub-processors is available upon request. We will notify you of any intended changes to our sub-processors, and you may object to such changes within 30 days of notification.
7.4 Data Subject Requests
We will assist you in responding to requests from data subjects (your customers or employees) to exercise their privacy rights. You are responsible for responding to such requests, and we will provide reasonable cooperation and technical measures to facilitate your response.
7.5 Security Incident Notification
In the event of a security incident affecting your data, we will notify you without undue delay (and in any event within 72 hours of becoming aware) and provide information necessary for you to fulfill your own notification obligations.
7.6 Data Return and Deletion
Upon termination of your account, we will return or delete your data in accordance with Section 4.3 of this policy. You may request a data export prior to account termination. We will provide data in a commonly used, machine-readable format upon request.
Business Customer Responsibility: As a business customer, you represent and warrant that you have obtained all necessary consents and have lawful bases to collect, process, and share the personal data you input into our Service. You agree to indemnify and hold us harmless from any claims arising from your failure to comply with applicable data protection laws.
8. Push Notifications and Communications
With your permission, we send push notifications to your device to provide important updates, such as:
- New work order assignments
- Schedule changes and reminders
- Customer communications and updates
- System alerts and important announcements
- Chat messages from team members
You can disable push notifications at any time through your device settings or within the app notification preferences. Note that disabling notifications may affect your ability to receive time-sensitive updates.
9. Location Services
Location data is essential for many of our Service features:
- GPS Tracking: Track field technician locations for dispatching and route optimization
- Equipment Location: Record and display equipment installation locations
- Service Area Management: Determine service territories and travel time estimates
- Check-In/Check-Out: Verify technician arrival at job sites
- Mileage Tracking: Calculate travel distances for billing and reimbursement
Location data is only collected when the app is in use (foreground) or when you explicitly enable background location tracking for specific features. You can control location permissions through your device settings at any time.
10. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
10.1 Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of your data in a portable format.
10.2 Correction
You have the right to request correction of inaccurate or incomplete personal information. You can update most of your information directly through your account settings.
10.3 Deletion
You have the right to request deletion of your personal information, subject to certain legal exceptions (such as records we must retain for legal, tax, or regulatory compliance).
10.4 Opt-Out of Marketing
You can opt-out of receiving marketing communications by clicking the "unsubscribe" link in our emails or by adjusting your notification preferences in your account settings.
10.5 Restriction and Objection
You have the right to restrict or object to certain processing of your personal information, subject to legal limitations.
10.6 Withdrawal of Consent
Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time through your device or app settings.
To exercise any of these rights, please contact us at: [email protected]. We will respond to your request within 30 days (or sooner if required by applicable law). We may require verification of your identity before processing your request.
11. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the following limited circumstances:
- Within Your Organization: Data is shared with other users in your organization based on role-based access controls and permissions you configure
- Service Providers: With trusted third-party service providers who assist us in operating our Service (hosting, payment processing, email delivery), subject to confidentiality obligations
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
- Legal Compliance: When required by law, court order, subpoena, or government regulation, or to protect our rights, property, or safety
- With Your Consent: When you explicitly authorize us to share information with third parties (such as accounting software integrations)
- Aggregated Data: We may share anonymized, aggregated data that cannot identify you for research, analytics, or marketing purposes
- Protection of Rights: To investigate potential violations of our Terms of Service or to protect the rights, property, or safety of our users or others
12. Children's Privacy
Our Service is designed for business use and is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information from our systems within 30 days.
13. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your jurisdiction.
When we transfer your information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable laws, including:
- Standard Contractual Clauses approved by the European Commission
- Data processing agreements with sub-processors
- Certification schemes and codes of conduct where applicable
By using our Service, you consent to the transfer of your information to countries outside your jurisdiction as described in this policy.
14. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: What personal information we collect, use, disclose, and sell
- Right to Delete: Request deletion of your personal information
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out: Opt-out of the sale or sharing of your personal information (note: we do not sell personal information)
- Right to Limit Use: Limit the use of sensitive personal information
- Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights
Categories of Personal Information Collected
- Identifiers (name, email, phone number, IP address)
- Commercial information (transaction history, service usage)
- Internet activity (browsing history, interactions with Service)
- Geolocation data (with your consent)
- Professional information (job title, company)
- Inferences drawn from the above categories
To exercise your California privacy rights, contact us at [email protected] or use our online privacy request form. You may also designate an authorized agent to make requests on your behalf.
14.6 California "Shine the Light" Law
Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents may request information about personal information we disclosed to third parties for their direct marketing purposes during the preceding calendar year. We do not share your personal information with third parties for their direct marketing purposes. If you have questions about this practice, please contact us at [email protected].
14.5 Nevada Privacy Rights
If you are a Nevada resident, you have the right under Nevada Revised Statutes Chapter 603A to opt out of the sale of certain "covered information" collected by operators of websites or online services. We do not sell your covered information as defined under Nevada law. However, if you are a Nevada resident and wish to submit a verified request to opt out of any future sale of your covered information, please contact us at [email protected] with the subject line "Nevada Privacy Rights."
15. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
Legal Bases for Processing
We process your personal data based on:
- Contract: Performance of our contract with you to provide the Service
- Consent: Where you have given explicit consent for specific processing
- Legal Obligation: Compliance with legal requirements
- Legitimate Interests: Our legitimate business interests (such as improving our Service, preventing fraud), balanced against your rights
15.4 Data Protection Officer
Fieldora LLC does not currently maintain a dedicated Data Protection Officer as we do not engage in large-scale systematic monitoring or processing of special categories of data. For all GDPR-related inquiries, data subject requests, or privacy concerns, please contact our privacy team at [email protected]. We will respond to your request within 30 days as required by GDPR.
16. Limitation of Liability
PLEASE READ THIS SECTION CAREFULLY AS IT LIMITS OUR LIABILITY TO YOU
16.1 No Liability for Data Loss: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FIELDORA LLC SHALL NOT BE LIABLE FOR ANY LOSS, CORRUPTION, OR UNAUTHORIZED ACCESS TO YOUR DATA, INCLUDING BUT NOT LIMITED TO PERSONAL INFORMATION, BUSINESS DATA, OR USER CONTENT, REGARDLESS OF THE CAUSE, INCLUDING BUT NOT LIMITED TO SYSTEM FAILURES, SECURITY BREACHES, HACKING, MALWARE, RANSOMWARE, PHISHING, SOCIAL ENGINEERING, HUMAN ERROR, USER NEGLIGENCE, HARDWARE FAILURE, SOFTWARE BUGS, OR ANY OTHER CAUSE WHATSOEVER.
16.2 No Consequential Damages: IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR MULTIPLIED DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, BUSINESS OPPORTUNITIES, ANTICIPATED SAVINGS, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER SUCH DAMAGES ARISE FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF WARRANTY, OR ANY OTHER LEGAL THEORY.
16.3 Maximum Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS PRIVACY POLICY, YOUR USE OF THE SERVICE, OR ANY OTHER CLAIM WHATSOEVER SHALL BE ZERO DOLLARS ($0.00 USD). YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE SHALL HAVE NO MONETARY LIABILITY TO YOU WHATSOEVER. IN JURISDICTIONS THAT DO NOT PERMIT A COMPLETE EXCLUSION OF LIABILITY, OUR TOTAL LIABILITY SHALL NOT EXCEED THE LESSER OF (A) TEN DOLLARS ($10.00 USD), OR (B) THE MINIMUM AMOUNT PERMITTED BY APPLICABLE LAW. THIS LIMITATION APPLIES TO ALL CLAIMS IN THE AGGREGATE, INCLUDING WITHOUT LIMITATION CLAIMS FOR BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, GROSS NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND ANY OTHER TORTS.
16.4 Third-Party Actions: WE SHALL NOT BE LIABLE FOR ANY ACTS, OMISSIONS, ERRORS, OR FAILURES OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO PAYMENT PROCESSORS, CLOUD PROVIDERS, HOSTING SERVICES, INTERNET SERVICE PROVIDERS, TELECOMMUNICATIONS PROVIDERS, INTEGRATION PARTNERS, API PROVIDERS, OR ANY OTHER THIRD-PARTY SERVICE PROVIDERS. WE DO NOT CONTROL AND ARE NOT RESPONSIBLE FOR THE ACTIONS OF ANY THIRD PARTY.
16.5 Force Majeure: WE SHALL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN PERFORMANCE DUE TO CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, WAR, TERRORISM, CIVIL UNREST, PANDEMICS, EPIDEMICS, NATURAL DISASTERS, EARTHQUAKES, FLOODS, FIRES, POWER OUTAGES, INTERNET SERVICE PROVIDER FAILURES, TELECOMMUNICATIONS FAILURES, GOVERNMENT ACTIONS, REGULATORY CHANGES, SANCTIONS, EMBARGOES, STRIKES, LABOR DISPUTES, OR SUPPLY CHAIN DISRUPTIONS.
16.6 No Liability for User Actions: WE SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR HARM RESULTING FROM YOUR ACTIONS OR DECISIONS BASED ON INFORMATION, DATA, OR FUNCTIONALITY PROVIDED BY THE SERVICE, INCLUDING BUT NOT LIMITED TO BUSINESS DECISIONS, FINANCIAL DECISIONS, SCHEDULING DECISIONS, RESOURCE ALLOCATION, OR ANY OTHER OPERATIONAL DECISIONS.
16.7 No Liability for Accuracy: WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY DATA, REPORTS, ANALYTICS, CALCULATIONS, OR OTHER INFORMATION PROVIDED BY THE SERVICE. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING ALL INFORMATION BEFORE RELYING UPON IT.
16.8 Assumption of Risk: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. YOU ASSUME FULL RESPONSIBILITY FOR ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO THE RISK OF DATA LOSS, SYSTEM FAILURES, SECURITY BREACHES, AND BUSINESS INTERRUPTION.
16.9 Release of Claims: YOU HEREBY RELEASE AND FOREVER DISCHARGE FIELDORA LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, AND ASSIGNS FROM ANY AND ALL CLAIMS, DEMANDS, DAMAGES, LOSSES, COSTS, AND EXPENSES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE SERVICE.
16.10 Waiver of Unknown Claims:YOU EXPRESSLY WAIVE AND RELINQUISH ALL RIGHTS AND BENEFITS UNDER SECTION 1542 OF THE CALIFORNIA CIVIL CODE (AND ANY SIMILAR LAW OF ANY OTHER JURISDICTION), WHICH PROVIDES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY." YOU ACKNOWLEDGE THAT YOU MAY DISCOVER FACTS DIFFERENT FROM OR IN ADDITION TO THOSE YOU NOW KNOW OR BELIEVE TO BE TRUE, AND YOU AGREE THAT THIS POLICY SHALL REMAIN IN FULL FORCE AND EFFECT NOTWITHSTANDING THE DISCOVERY OF ANY SUCH FACTS.
16.11 Class Action Waiver: YOU AND FIELDORA LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING AGAINST US.
16.12 Waiver of Jury Trial: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND FIELDORA LLC EACH WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS PRIVACY POLICY OR THE SERVICE.
16.13 Shortened Limitations Period: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM ARISING OUT OF OR RELATING TO THIS PRIVACY POLICY OR THE SERVICE MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM AROSE, OR BE FOREVER BARRED.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law. If any portion of this limitation of liability is found to be invalid or unenforceable, the remaining portions shall remain in full force and effect.
17. Disclaimer of Warranties
DISCLAIMER OF WARRANTIES
THE SERVICE AND ALL DATA PROCESSING ACTIVITIES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
- IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
- WARRANTIES OF NON-INFRINGEMENT
- WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
- WARRANTIES THAT DATA WILL NOT BE LOST, CORRUPTED, OR ACCESSED WITHOUT AUTHORIZATION
- WARRANTIES REGARDING THE ACCURACY OR COMPLETENESS OF ANY INFORMATION
YOU ACKNOWLEDGE THAT THE INTERNET IS NOT A SECURE ENVIRONMENT AND THAT ANY TRANSMISSION OF DATA IS AT YOUR OWN RISK. WE DO NOT WARRANT THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
18. Indemnification
You agree to indemnify, defend, and hold harmless Fieldora LLC, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
- Your use of the Service
- Your violation of this Privacy Policy or any applicable laws
- Your violation of the rights of any third party, including privacy rights
- Any data you submit, post, or transmit through the Service
- Your failure to obtain proper consents from data subjects whose information you process through the Service
- Any claims by your employees, customers, or other data subjects regarding the processing of their personal data
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will:
- Update the "Last Updated" date at the top of this Privacy Policy
- Notify you via email or through a prominent notice in our Service for material changes
- Provide you with an opportunity to review the updated policy
- Obtain your consent where required by applicable law
Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy. If you do not agree with the updated policy, you must stop using the Service. We encourage you to review this policy periodically.
20. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Fieldora LLC
(Owner and operator of PivotalFSM)
Mailing Address:
200 S 21st St Ste 400a
Lincoln, NE 68510 USA
Privacy Inquiries: [email protected]
General Support: [email protected]
Data Protection Officer: [email protected]
We take your privacy seriously and will respond to all requests within 30 days (or sooner if required by applicable law) in accordance with applicable privacy laws. For GDPR-related inquiries from EEA residents, you may also contact your local data protection authority.
This Privacy Policy (Version 1.0) was last reviewed and updated on January 31, 2026. This document is provided for informational purposes and does not constitute legal advice. We recommend consulting with a qualified attorney regarding your specific privacy and data protection obligations.
© 2026 Fieldora LLC. All rights reserved.