Helping Valley Irrigation Dealers Become More Efficient

The Valley Dealer Challenge

Valley Irrigation has been a leader in center pivot technology for decades, and Valley dealers are responsible for keeping some of the most advanced pivot systems in the industry running smoothly. That's no small task.

Managing parts for Valley-specific components — panels, drives, sprinkler packages, GPS guidance modules, and Valley BaseStation3 controllers — requires precise tracking that generic software simply can't provide. Add in warranty coverage across hundreds of pivots, seasonal service surges, and technicians working in remote fields with no cell signal, and it becomes clear that spreadsheets and generic FSM tools aren't cutting it.

Valley dealers need software built for the way they actually work: tracking Valley equipment by model and serial number, managing brand-specific parts inventoryacross multiple locations, and giving technicians the tools they need to be productive even when they're miles from the shop.

Parts and Inventory Management

Valley pivots require brand-specific parts that aren't interchangeable with other manufacturers. Valley gearboxes, Valley control panels, Valley sprinkler packages, Valley drive trains — each has its own part number, lead time, and stocking requirements.

With purpose-built inventorymanagement, you can track parts across your shop, warehouses, and service trucks in real time. When a technician needs a Valley 8000 series gearbox, they can check stock from their phone before driving back to the shop. If it's not in stock, they can create a purchase order on the spot.

Set reorder points for high-turnover Valley parts so you never run out of commonly needed components during spring startup. Track which service trucks carry which parts, and transfer inventory between locations with a few taps.

Work Order Management for Pivot Service

Every Valley service call is different. A spring startup inspection on a Valley 8120 is a different job than replacing a gearbox on a Valley 7000 series. Your work orders should reflect that.

Create work orders tied to specific Valley equipment with full service history. Track labor hours, parts consumed, photos of the work performed, and technician notes — all linked to the individual pivot. When a warranty claim comes up six months later, everything you need is in one place.

Technicians update work orders from the field using the mobile app, even without cell service. Photos, time entries, parts used, and customer signatures all sync automatically when they're back in range. No more scribbling on paper work orders and re-entering everything at the office. The app works offline so your team stays productive regardless of connectivity.

Eliminating Double Entry with QuickBooks

Most Valley dealers run QuickBooks alongside their service operations. Without integration, that means someone in the office is re-keying every invoice, every customer record, and every payment into QuickBooks manually. It's tedious, error-prone, and it wastes hours every week.

Two-way QuickBooks sync eliminates that double entry entirely. Invoices created from work orders flow directly into QuickBooks. Customer records stay in sync. Payments recorded in QuickBooks show up in your FSM. Your books are always accurate without the manual effort.

Whether you're on QuickBooks Online or QuickBooks Desktop, the sync works both ways — so your service team and your accounting team are always looking at the same data. Learn more about how this works on our QuickBooks integration page.

Dispatch and Scheduling

During spring startup season, Valley dealers dispatch dozens of technicians daily. Every pivot in the territory needs to be inspected, tested, and cleared for the growing season — and customers expect it done quickly.

Drag-and-drop scheduling lets dispatchers assign jobs based on technician location, skill set, and availability. Real-time status updates show which jobs are in progress, which are complete, and which are running behind. GPS tracking helps you route the nearest available technician to emergency calls.

When a farmer calls with a pivot down during peak watering season, you can see which technicians are nearby, what parts they have on their truck, and dispatch them immediately — all from one screen.

Technical Library for Technicians

Valley pivot systems are sophisticated, and even experienced technicians occasionally need to reference a wiring diagram or service manual. When they're standing in a field with no cell signal, calling the shop isn't an option.

Give your technicians instant access to Valley service manuals, wiring diagrams, technical bulletins, and installation guides from their mobile device — even offline. No more calling the shop to ask about a Valley 8000 series panel wiring diagram or driving back to look up a torque specification.

Upload your own Valley-specific documents, organize them by equipment model, and make them searchable. New technicians get up to speed faster, and experienced technicians waste less time tracking down information.

Customer Management

Every Valley dealer has customers running a mix of equipment — some all-Valley operations, some with Valley alongside other brands. Tracking every customer, their complete equipment tracking fleet, service history, and contact information in one place gives your team the full picture before every service call.

Know which customers have Valley pivots, what models they're running, what's under warranty, and when their next scheduled service is due. When a customer calls, pull up their entire history in seconds — every work order, every part installed, every invoice.

Proactive service reminders help you reach out to customers before problems arise. Schedule fall winterization for every Valley pivot in your territory and fill your calendar before the season starts.